Privacy Policy

Introduction

Solar Incentives is committed to protecting your privacy. We collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy and Other Legislation Amendment Act 2024. The 2025 reforms introduced new rights for individuals, such as the right to request data deletion and stricter consent requirements. This policy explains how we handle your information when you engage with us.

What we collect

We may collect:

    • Contact details: your name, email, phone number and address when you request a quote or fill out our forms.

    • Property and energy details: information about your home or business, such as location, roof type, and electricity usage.

    • Information about your interests: whether you are interested in solar, batteries, switching electricity plans or other energy products.

    • Communications: records of your interactions with us (emails, phone calls, questionnaires) and any feedback you provide.

    • Technical data: IP address, device type, browser, cookie data and usage statistics. We use cookies to enhance your experience and analyse site traffic.

We do not intentionally collect sensitive information (e.g., health or biometric data) unless you provide it and we have a legal basis to do so.

How we collect your information

    • Directly from you: when you complete an online form, contact us by phone or email or participate in a survey.

    • From third‑party partners: when you consent to us obtaining information from solar installers, energy retailers or comparison platforms to give you tailored quotes. If we purchase marketing lists, we ensure consent has been obtained.

    • Automatically: via cookies and similar technologies when you browse our website.

Why we collect your information

We collect and use personal information to:

    1. Provide our services: to match you with suitable solar installers, battery providers or energy retailers; to generate quotes; to help you compare plans; and to respond to your enquiries.

    1. Facilitate switching and rebates: to assess your eligibility for government incentives and energy plans, and to assist with applications.

    1. Marketing: to send you relevant offers, updates and educational content. Under the Spam Act, we must obtain your consent before sending marketing communications. We rely on express consent wherever possible and maintain records of how and when consent was obtained.

    1. Compliance: to comply with legal obligations, including data breach notification requirements.

    1. Analytics: to improve our website and services by analysing how users interact with our content (aggregated and de‑identified where possible).

Legal basis and consent

We collect and use information under the following legal bases:

    • Consent: for marketing and when required by law. Consent must be freely given, specific, informed and unambiguous. We do not use pre‑ticked boxes, and you can withdraw your consent at any time.

    • Contract: to provide requested services (e.g., facilitating a quote or switch).

    • Legal obligation: to comply with the Privacy Act, the Spam Act, and other laws.

    • Legitimate interests: to operate and improve our services while respecting your rights.

How we share your information

We may disclose your information to:

    • Solar and energy partners: to provide quotes and services, including solar installers, battery providers, electricity retailers and energy comparison platforms. These partners must use your information only for the purpose for which it was supplied.

    • Service providers: companies that provide services to us (web hosting, IT support, marketing, analytics). They must handle your information securely and only under our instructions.

    • Regulators or law enforcement: as required by law or to comply with lawful requests.

    • Successor entities: if we restructure or sell our business, we may transfer data to the new owner, provided they continue to honour this policy.

We do not sell your personal information. We may receive compensation from partners if you use their services, but this does not affect how we protect your data.

Direct marketing

We will only send marketing communications with your consent. Our emails and SMS messages will:

    • Clearly identify Solar Incentives as the sender and provide our contact details.

    • Include a simple, functional unsubscribe method that does not require you to log into an account and processes opt‑out requests within five business days;

    • Respect your preference to stop receiving marketing. If you unsubscribe, we will stop sending marketing messages and will not ask you to re‑subscribe.

International transfers

Our servers and some partners may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure that the recipient complies with Australian Privacy Principles or we obtain your consent as required.

How we protect your information

We use technical and organisational measures, such as encryption, access controls and secure servers, to protect your information from misuse, loss and unauthorised access.We take reasonable steps to destroy or de‑identify information that is no longer needed.

Your rights

Under the Privacy Act and the 2025 reforms, you have rights to:

    • Access: obtain a copy of the personal information we hold about you;

    • Correction: correct incomplete or inaccurate information;

    • Erasure: request deletion of your information where it is no longer needed or when consent is withdrawn;

    • Portability: request that your information be provided in a structured, commonly used format or transferred to another provider;

    • Object to processing: including receiving marketing communications;

    • Opt‑out of automated decision‑making and profiling: where such processing significantly affects you;

    • Complain: if you believe we have mishandled your information (see below).

Data retention

We keep personal information only as long as necessary for the purposes described in this policy and as required by law. When information is no longer needed, we will delete or de‑identify it.

Complaints and contact

If you have a question or complaint about how we handle your personal information, please contact us at privacy@solarincentives.com.au or call 1300 013 832. We will acknowledge your complaint within two business days and endeavour to resolve it within ten business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will be posted on our website, and significant changes will be highlighted. Continuing to use our services after changes are posted means you accept the updated policy.